How do I use my gift card or voucher?

How do I use my gift card?

To use your gift card, simply enter the gift card code at checkout when making a booking online. Your gift card balance will be applied at the payment step — any remaining balance stays on the card for future use.

What should I do if my gift card or voucher is not working?

If your gift card or voucher isn't working, try these steps:

1. Double-check that the gift card code has been entered correctly, including any hyphens or capital letters.
2. Confirm that the gift card is still valid and hasn't expired. Expiry dates can usually be found in the original gift card email.
3. If you're still having trouble, contact our Guest Services team at enquiries@urbnsurf.com and we'll get it sorted for you.