Memberships, Multipacks & Gift Cards
The most common questions about memberships, multipacks, flexipacks and gift cards.
Memberships
- How do I use my membership surfs?
- When do my Member Surfs refresh and expire?
- Where can I find and redeem my Membership benefits?
- What happens to unused Member Surfs?
- When are my Membership Surfs issued each month?
- Do my Member Surfs need to be surfed by the expiry date, or just booked by then?
- What can I use my Membership URBNSURF Dollars for?
- What benefits are included in my membership?
- Can I upgrade or change my membership plan?
- How do I cancel my membership?
- Can I pause my membership?