How to Change or Reschedule a Booking

How can I change or reschedule a booking?

You can reschedule a booking through your dashboard, or contact Guest Services for help with the change. If you need support, you may be asked for the email address used for the booking, the session dates, or the booking reservation number.

How do I reschedule my own session?

You can change or reschedule your own sessions directly through your dashboard.

1. Log in to your account.
2. Open your dashboard.
3. Find the booking you want to change.
4. Choose the reschedule option and select your new session.

What details are needed to help with a booking change?

To help with a reschedule request, Guest Services may ask for:

• The email address used for the booking
• The original session date and time
• The session you want to change to
• The booking reservation number

What booking change limits apply?

The following rules apply to booking changes and cancellations:

• Casual, multipack, and flexipack bookings can be rescheduled 48 or more hours before the session.
• If a casual or flexipack booking is cancelled 48 or more hours before the session, the value can be added to your Surfer account as credit. Refunds are not available.
• Within 48 hours of the session, the booking is forfeited.
• Name changes for casual bookings and flexipacks are permitted up to 1 hour before the session.
• Bookings can be rescheduled up to 4 weeks in advance.

What happens if I cannot attend my session?

If a session cannot be rescheduled, the booking value may be converted to credit on your Surfer account. That credit can be used to book a new session later, and it can be redeemed at checkout when booking online.

Where can I check my updated booking?

After a change has been made, you can view your sessions on your dashboard.