I am unable to find my booking confirmation or waiver in my emails. What should I do?
If you cannot find your confirmation email, please check your junk and spam folders. Additionally, you can use the search function in your email account to search "Order confirmation email" from no-reply@urbnsurf.com. If you still cannot locate the email, please reach out to Guest Services at enquiries@urbnsurf.com.
If you are having trouble finding your waiver email, which is sent separately from your confirmation email and the day after you make your booking, please visit the following link:
- Melbourne: https://check-in.urbnsurf.com/melbourne/