Troubleshooting Promo Codes That Won’t Work

Why is my promo code not working?

A promo code may not apply if it has expired, has already been used, is restricted to a specific session or product, or is being used alongside another offer. Only one promotional code can be used per transaction, and promo codes are applied at checkout during the promotion period.

What should I check first?

Check the following before trying again:

1. Enter the code exactly as issued.
2. Make sure the booking matches the code’s terms.
3. Confirm no other promotion is already applied.
4. Apply the code at checkout.
5. Make sure the session or product is still within the promotion period.

What does an “invalid” code message mean?

An “invalid” message can mean the code:

• Has expired
• Has already been used
• Is restricted to a particular session, product, location, season, or booking window
• Was entered differently from the original
• Is not eligible for the selected booking

Can promo codes be combined?

No. Only one promotional code can be used per transaction, and promotions generally cannot be combined unless the specific terms allow it.

What if I keep retrying payment?

Avoid repeatedly retrying the payment, as this can create temporary authorisations.

When should I contact Guest Services?

If the code still will not apply after checking the booking details and code entry, Guest Services can review the code and assist further.

Example of a code restriction

Some promo codes are valid only for specific products or session types and may only be available up to a set date. For example, a code may apply to surf sessions and lessons up to a stated expiry date, but not to bookings after that date.