Understanding and Using Account Credit
Credit added to a Surfer account that can be used toward a future booking. It is issued in place of a refund in some cases and is generally valid for 12 months from the date it is issued unless otherwise specified.
When is an account credit issued?A credit may be issued instead of a refund for cancelled sessions, including when a booking falls within the cancellation policy window. Credits may also be issued as a one-off gesture of goodwill.
How do you use an account booking credit?To redeem the credit, enter the credit code at checkout when making your next booking online.
What can an account booking credit be used for?An account booking credit can be used toward future sessions or lessons, subject to availability. It can be used at both Melbourne and Sydney locations.
How long is an account booking credit valid?Account booking credits are valid for 12 months from the date they are issued unless otherwise specified
What happens if an account credit expires?Once an account credit has expired, it cannot be reactivated in the system.
Can a booking be cancelled online?Yes. Sessions can be cancelled online with at least 48 hours’ notice, provided you are logged into your Surfer account.
What should you do if you need help using a credit?If you need help applying a credit or rebooking, you can contact Guest Services for assistance.