Why does each surfer need a unique email address?

Each surfer must have a unique email address so their booking, waiver, and safety requirements are correctly linked to their account. Duplicate email addresses cannot be used on the waiver.

If a child does not have their own email address, use a parent or guardian email in the “plus-name” format — for example: parentemail+childfirstname@gmail.com
This ensures each surfer's waiver is correctly filed and prevents delays at check-in.

What should I do if I have not received my waiver email?

If you have not received your waiver email, start by checking your Spam or Junk folder. If it's not there, or if you need help setting up a unique email account, contact our team at enquiries@urbnsurf.com and we'll get you sorted.

Your waiver is valid for six months. When it's due for renewal, the system will automatically send you a reminder — so you don't need to keep track. Completing these steps before you arrive means a faster, smoother entry when you get here — so you can get in the water sooner.