Why am I seeing “email address already in use”?
Why am I seeing an 'email already in use' error?
This error means the email address you entered is already linked to a surfer profile in our system — but don't worry, it's an easy fix. There are two common causes:
- Name mismatch: The first and last name you enter must match the name on the existing profile exactly. For example, if the profile was created as "Sam Smith," entering "Samantha Smith" will trigger a profile mismatch. Check the name on any previous waiver or booking and enter it exactly as it appears.
- Duplicate email: Each email address can only be linked to one surfer profile at URBNSURF. If someone else in your group already uses that email, you'll need to use a different one.
How do I book for a child who doesn't have their own email address?
If you’re booking for a child who doesn’t have their own email address, you can use a variation of your email by adding +theirname before the @ symbol.
Example:
sam.smith@gmail.comsam.smith+hazel@gmail.com
Emails will still go to your usual inbox.
What if I still need help?
If you still need a hand, reach out to our Guest Services team at enquiries@urbnsurf.com.